How to Pin Reset and System Only Restore a My Cloud OS 5 (wd.com)


The pin button on the back of a My Cloud can be used to perform a 4 or 40 second reset.


STOP Critical:

The process is Not Data Destructive.
It will not impact data or shares on the drive.


Reset Button Location


The location of the reset button will vary by model.

My Cloud OS 5 Pin Reset


4 Second Reset (with Power On)

A 4 second pin press will reset the:

  • Admin Password (no default password, new password enforced)
  • Network Mode (default = DHCP)

  • The 4 Second Reset will only reset the Admin Password.
    It will not reset the Admin User Name if it has been changed to from the default name admin.
    Use 40 Second Reset to do the Admin User Name.


4 Second Pin Reset Steps


  1. Power on the My Cloud.
  2. Press and hold the reset button with a paperclip or pin for at least 4 seconds.

    The drive will reboot and may take up to 5 minutes to complete.
    Wait until the device Power LED is solid blue and in a ready to use state.
  3. Setup the My Cloud using the dashboard.

    Need more help?
    Answer ID 29391: Steps to Setup and Use a My Cloud OS 5 in the Dashboard


40 Second Reset (with Power Off)

IMPORTANT:

A 40 Second Reset on a My Cloud OS 5 will delete the thumbnail index.
Turning on Cloud Access will start the indexing process.
Indexing can be turned off at the share level or the entire drive.