Troubleshooting

Random Troubleshooting Steps and Hints

The Remote Desktop Services ActiveX control (rdclientax.dll) does not match the version of the client shell.
Open CMD prompt or PowerShell window as Administrator and type SFC /scannow This will run a repair of the Windows System including dll files.
Thu, Oct 6, 2022 9:27 AM
Google Chrome Notifications
Tue, Feb 28, 2023 10:12 AM
Print Spooler Service Crashing
Open an elevated Command Prompt (Run as Administrator) Type the following commands (one line at a time) to stop the print spooler, delete the printers fol...
Wed, Jun 21, 2023 4:16 PM
Empty Extracted Folders in Windows 11
Open File Explorer and click on the 3 dots, then select Options. A new window will pop-up. Click on View, then scroll down and select "Laun...
Thu, Feb 22, 2024 11:51 AM
How to Pin Reset and System Only Restore a My Cloud OS 5
How to Pin Reset and System Only Restore a My Cloud OS 5 (wd.com) The pin button on the back of a My Cloud can be used to perform a 4 or 40 second res...
Wed, Aug 14, 2024 4:20 PM
Steps to Resolve Access to a My Cloud after Changing Router, ISP or Networks
Description My Cloud is not accessible after: Replacing the router. Changing ISP. Connecting it to a different network. This c...
Wed, Aug 14, 2024 5:05 PM
Chrome slow with first tab in search
Open Chrome settings Left-click hamburger menu and click "Advanced", then scroll down and click "System" Click "Open pro...
Fri, Jan 17, 2025 3:12 PM