Description
My Cloud is not accessible after:
- Replacing the router.
- Changing ISP.
- Connecting it to a different network.
This can happen when a Static IP has been assigned to the My Cloud.
Resolution
- Reset the network back to DHCP (default).
Need more help?
Answer ID 29445: How to Pin Reset and System Only Restore a My Cloud OS 5 - Setup using the Dashboard.
Need more help?
Answer ID 29391: Steps to Setup and Use a My Cloud OS 5 in the Dashboard